10 Lessons I Learned in My First Year as a People ManagerIt has been almost 2 years since I moved from an individual contributor in Customer Success at Slack to a people manager in Customer…Jul 19, 20231Jul 19, 20231
The Scale Experiment: Lessons from Scaling Customer Success at SlackMany revenue organizations that are focused on growing B2B SaaS companies are thinking about scalability. It’s par for the course these…Nov 9, 2021Nov 9, 2021
The Future of Work for Customer SuccessIf there is anything the pandemic has show us, it’s that there is a massive opportunity for organizations to re-think the modern workplace.Dec 31, 20202Dec 31, 20202
